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Terms and Conditions

User agreement between the user (User, you) and London Travel Centre. Please read these terms and conditions of use (Terms and Conditions) before using the London Travel Centre (Site) and making any booking. You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking. All correspondence regarding customer service or your booking should be sent to London Travel Centre, 95 Ilford Lane, Ilford, IG1 2RJ or email to admin@london-travels.co.uk,

Contents of these Terms and Conditions:

1. Your Contract

2. Delivery of Your Booking

3. Cancellations or Modifications by you to your Booking

4. Terms and Conditions relating exclusively to Flight Inclusive Package.

5. Payment

6. Passport, Visas and Health Requirements

7. Other Generally Applicable Terms

8. Hajj & Umrah Bookings

1. Your Contract

A ‘booking’ means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by London Travel Centre(and a contract concluded) when we have received full payment from you and sent a confirmation email from London Travel Centre. All travel products and services featured on the Site are subject to availability. London Travel Centre offers many different products and the specific terms and conditions relating to your booking depend on whether you book a Flight Inclusive Package, a combination of products as a Tailored made Package, or any Other Product:

(a) A Flight Inclusive Package is entered into when you book a Flight Inclusive Package product via London Travel Centre and where you are quoted one inclusive price. When you book a Flight Inclusive Package holiday, your contract will be under the London Travel Centre. For terms and conditions specific to Flight Inclusive Packages only see Section 4 below.

(b) A ‘Tailored made Package’ is booked when you put together two or more different types of products on our Site yourself(eg (i) transport (ii) accommodation or (iii) another tourist service which forms a significant part of your booking)and where you book these products at the same time, for one total price. Where you book a Tailored made Package holiday, London Travel Centre is acting as agent for the third party suppliers such as airlines, hotels, insurance, and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the

Travel Supplier and you. London Travel Centre is not a party to the contractual relationship.

LONDON TRAVEL CENTRE STRONGLY RECOMMENDS THAT YOU BUY TRAVEL INSURANCE FOR ANY FLIGHT, UMRAH PACKAGE, OR ANY HOLIDAY YOU BOOK WITH US, AS THERE MAY BE SOME CIRCUMSTANCES BEYOND OUR CONTROL WHERE NEITHER US NOR OUR TRAVEL SUPPLIERS CAN ACCEPT LIABILITY (E.G. DELAYS OR CANCELLATIONS CHARGES IMPOSED BY AIRLINE & HOTELS TO US ARE BEYOND OUR CONTROL).

Travel Suppliers

Except for the sale of Flight Inclusive Package holidays, London Travel Hajj Umrah acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term ‘Travel Supplier’. In these cases, your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmation e-mail we or the Travel Supplier send you. London Travel Centre Centre does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

Travel Supplier Conditions:

The following applies to all products or services booked via our Site or office: The Travel Supplier’s terms and conditions (including airlines’ terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) – however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

Flights

In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, ‘economy restricted’ tickets are normally not- changeable and non-refundable. To see these fare specific rules, click on the ‘View Fare Rules’ section of the Delivery and Payment Page page of the booking process. Flights must be used in the order set out in your itinerary – eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While London Travel Centre, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. London Travel Centre has no control over the allocation of seats, even if pre-booked with the airline and can make no guarantee that specific seats will be available on departure. London Travel Centre is not responsible for the costs of any transfers between airports or terminals that you may incur. Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking. The times given are given on the 24-hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation. Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are traveling with for details of appropriate seats. Generally, children aged 2 years or more must occupy a seat.

Hotels and other Accommodation

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another. Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups. Check-in / Checkout times – Generally guests can check into a hotel or other accommodation around 3 pm and check out at 11 am, local time. However, local variances may apply. Should you require more precise timings, please contact London Travel Centre Customer Services for additional information. Images – Whilst we endeavor to ensure that property images displayed on London Travel Centre are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general ‘feel’ for the hotel. Amenities, facilities, and descriptions – Whilst we endeavor to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general ‘feel’ for the property. Extra Beds and Cots – There may be an additional charge for extra beds or cots, please contact London TravelHajj Umrah Customer Services for additional information. Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.

Car Rental

Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA license at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.

General

TAs part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are,e a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly. In relation to the ‘special requests’ options relating to any product (e.g. meals, disabled facilities, child seats etc.), London Travel Centre does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel.

It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

2. Delivery of Your Booking

The following applies to all products or services booked via our Site:

E-tickets

During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. London Travel Centre cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

Ticket Delivery

London Travel Centre rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Please note that the London Travel Centre does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with London Travel Centre or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time. London Travel Centre would recommend that you do this before completing the booking. This will help us decide if express delivery is required. Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are traveling with. Royal Mail 1st Class Delivery of Tickets If you do not receive your tickets within 7 working days of your booking confirmation email, please contact us – but not before, unless your departure is within this time. After the 7 working days, we would ask that you contact us within 48 hours. If you contact the London Travel Centre within 48-hour time frame then we will cover the costs to reissue. If you contact us outside of the 48 hours then you will be responsible for any costs. Express Next Day Delivery As City Link guarantee delivery by 18:00 the following day we would ask that you contact our call center within 48 hours of your confirmation email if you have still not received tickets – but not before. Failure to contact within this 48-hour time frame may result in costs from the airline which you would be responsible for paying. Please note that you can trace the progress of your delivery on the courier company’s website using the reference provided. This reference can be found in an email that will be sent to you confirming dispatch of your tickets. In exceptional circumstances, London Travel Centre may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organize a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference. Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.

3. Cancellations / Modifications & Refunds by you to Your Booking

The following applies to all products or services booked via our Site & office.

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier’s or hotel’s terms and conditions. It, therefore, may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet. For flight bookings, car rental, and insurance, you can possibly cancel or modify your booking by telephoning the London Travel Centre on +44 (0) 2079930104 email to sales@london-travels.co.uk. For car rental, the following amendment and cancellation terms will apply: for reservations canceled or amended within seven days of the booking date (the date you make the booking), London Travel Centre will impose a charge of £15 per rental. For reservations canceled or amended more than seven days after the booking date, London Travel Centre will impose a charge of £40 per rental. In some circumstances, London Travel Centre or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being canceled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone London Travel Centre and obtain written email confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms (see car supplier terms and conditions), London Travel Centre reserves the right to make a ‘no-show’ charge of 100% of the total car rental booking value. In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments, and name changes), London Travel Centre reserves the right to charge you an administration fee of 50 GBP per person to cover the administration costs incurred by London Travel Centre. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for the delivery of paper tickets are non-refundable in the event of cancellation. If you have used an e-voucher or received a discount when making a booking on the Site, you agree that you have read and accepted the e-voucher or discount terms and conditions. Should you make any change to a confirmed booking which was originally made using an e-voucher or discount that e-voucher/discount will become invalid and you may be charged an amount equal to the value of the e-voucher/discount used.

Refunds: Please download REFUND FORM and send it to admin@london-travels.co.uk

4. Terms and Conditions Relating Exclusively to Flight Inclusive Packages

These terms and conditions will be subject to the specific Flight Inclusive Package terms and conditions which must be accepted by you prior to making your booking. London Travel Centre reserves the right to make changes to your Flight Inclusive Package where such changes are occasioned by one of its Travel Suppliers, for instance, an airline canceling a flight or route. We will notify you as soon as we can if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation. If you are notified of any Major Changes to your Flight inclusive Package after we have confirmed your booking but before you travel, you can either accept these new arrangements (and recover any difference in price) or cancel your Flight inclusive Package and receive a partial refund from London Travel Centre subject to Airline Approval. London Travel Centre will not be liable to you for any compensation if forced to cancel or make any changes to your Flight Inclusive Package as a result of events outside our control and which neither or London Travel Centre or its Travel Suppliers could reasonably foresee. Events outside our control include war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events. Whereas a result of such an event occurring after your departure a significant part of your Flight Inclusive Package cannot be provided, you will be offered a suitable alternative if available. Again we would strongly recommend that you take out comprehensive insurance to cover such circumstances.

Flights Only: Some flights are non-refundable and some flights are refundable subject to cancellation charges applicable by Airline + £50 Admin charges. Please check with our staff at the time of booking as there are different types of tickets.

5. Payment

Full payment for all Flight Inclusive Packages, air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. Please note that additional charges may be payable for car rental (eg optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions. The timing and collection of payment for hotels depend on each individual hotel’s terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at time of booking, In order to ascertain which applies to your booking, please refer to the ‘Payment Summary’ when making your booking or see your confirmation email. Before payment is received in full, London Travel Centre or the Travel Supplier are not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. London Travel Centre is a Ticketing Agent – your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted. Payment can be made by all major debit and credit cards as detailed on the Site. London Travel Centre reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. London Travel Centre reserves the right to pass on any charges relating to card chargebacks. London Travel Centre or the Travel Supplier reserve the right only to deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer. Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement. Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, including validating name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. In some cases, we may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Taxes fluctuate in line with exchange rates. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are traveling within 48 hours). London Travel Centre will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to London Travel Centre for any other products or London Travel Centre charges will appear as separate transactions on your credit card statement. If you book a Flight inclusive Package, London Travel Centre will take payment for your entire package.

6. Passports, Visas and Health Requirement

The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal please visit the UK Passport website at www.ukba.gov.uk If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans. Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until The child reaches the age of 16; or The passport on which the child is included expires; or The passport on which the child is included is replaced or an amendment results in the issue of a new passport The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before traveling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.

7. Other Generally Applicable Terms

If you are traveling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is canceled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, Liability of London Travel Centre.

Where you have bought a Flight Inclusive Package, London Travel Centre accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you. Further, we accept liability for any negligent act or omission of our Travel Suppliers whilst they are acting within the scope or in the course of their authority to provide any service or arrangement forming part of the Flight Inclusive Package that you have booked with us, including death, personal injury or illness. Where you have bought a Tailored made Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf. London Travel Centre does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea, and rail, our liability will be limited in the manner provided by the relevant international conventions. Where London Travel Centre is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). London Travel Centre will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.

8. Hajj & Umrah Applicable Terms

– Umrah Packages are non-refundable but under some circumstances can be changeable subject to extra cost.

– Ramadan Packages are strictly non-refundable & non-changeable. as Airlines, Saudi Sponsors and hotel suppliers have a strict policy with us during the prime time for Ramadan.

Umrah Visa: London Travel Centre only process Umrah Visa applications through registered Saudi Sponsors and held no responsibility of acceptance, rejection or delayed. Umrah Visa Fee is non-refundable. If Umrah visa is delayed customer is liable to date change of Airline and Hotels Subject to extra cost.  Umrah visa processing time is Normally 7 to 10 working days on some circumstances it may take longer during prime time. Please also note if Umrah visa fee changes by the Saudi authorities you will have to pay the difference alternatively we will offer you a refund for the Umrah Visa Fee you have paid to us. 

WE STRONGLY RECOMMEND ALL CUSTOMERS DO NOT BOOK FLIGHT AND HOTEL UNTIL YOU GET YOUR UMRAH VISA APPROVAL AS LONDON TRAVEL CENTRE WILL NOT BE RESPONSIBLE FOR YOUR FLIGHT AND HOTEL DATE CHANGE INCASE OF VISA DELAYED.

Hotels

1. This agreement is between the company and the passengers travelling for Hajj & Umrah.

2. The passengers are going to Saudi Arabia for Ibadah [worship].

3. Saudi Arabia has different standards and culture. For those visiting for the first time, this is a major issue for disappointment. Please carry out due research to ensure that your expectations are correctly placed. Hygiene, cleanliness, official procedures are all of the much lower standards than the UK. Do remember that you are going for Ibadah [worship] and the more hardship you experience the more acceptable it is to Allah [SWT].

4. Unless specifically stipulated men and women will be accommodated separately.

5. Unless specifically stipulated there is no obligation on us to provide any form of food during your stay.

6. All hotel standards are as per Saudi Arabian ratings and they are of a lower standard than an equivalent rated European hotel.

7. Hotels may change from those stated at the time of booking. If this is the case an alternative, a similar hotel will be provided.

8. Unless specifically stipulated transportation in Saudi Arabia is not included. The passengers must make their own way to hotels and meet/assist from Jeddah or Madinah airport is not catered for.

9. Changes to airline schedule tickets being issued are the responsibility of the airline. Any inconvenience or financial difficulties faced as a result must be logged with the airline concerned. We the company stipulated in this agreement do not have any liability in this regard.

10. Your health, safety, and security are your responsibility. The security and safety of your belongings are also your responsibility.

11. Trafficking of drugs to and from Saudi Arabia leads to capital punishment.

12. This agreement supersedes any previous agreement or arrangement whether verbal or written. The services stipulated here is what was finally agreed upon.

Please CLICK HERE for detailed Terms & Conditions for Hajj & Umrah Packages.

Queries and Complaints relating to your Booking

Please contact our customer services team, if you have any other inquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. If you have any other inquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier’s require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier’s need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight Inclusive Packages, your failure to comply with this procedure could result in us being unable to accept responsibility.

APIS

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to London Travel Centre and consent to London Travel Centre passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused to entry to these countries. Many airlines like US Airways, American Airlines, and many US carrier has mandatory to pass complete and valid passport information to the reservation before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city, and country of residence and destination address if traveling to the USA (for all travelers on your booking). If you are traveling to a country that requires Advance Passenger information, London Travel Centre will ask Advance Passenger Information (API) after completing your reservation and it is the passenger responsibility to provide us with the requested information on time. If in case passenger not able to provide the requested details, there will be cancellation charges will apply and it depends upon the airlines fare rules.

Customer Behaviour

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offense or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offense, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel your booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

Use of the Site:

The Site is provided on an ‘as is’ and ‘as available’ basis. London Travel Centre does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that any failure to complete any transaction. London Travel Centre does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

Information on the Site

London Travel Centre offers all of the general information on the Site for purposes of guidance only. Please note that the London Travel Centre may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, London Travel Centre does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. London Travel Centre does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotel’s themselves.

User Obligations

You agree to be bound by the following obligations, including without limitation:

You accept financial responsibility for all transactions made under your name or account.

You must be 18 years of age or over and have legal capacity.

You warrant that all information you provide about yourself or members of your household shall be true and accurate.

The Site must not be used for speculative, false or fraudulent bookings.

The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

Denial of Access

London Travel Centre reserves the right to deny access to the Site at any time without notice.

Links to Third Party Web Sites:

The Site may contain hyperlinks to external websites owned and operated by third parties. London Travel Centre has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness, and quality of the information contained within them. Any and all contents on these external websites do not reflect products, services or information provided by London Travel Centre. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

Force Majeure London Travel Centre shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting London Travel Centre or its suppliers.

Currency Converter

Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.

Copyright and Trademarks

The copyright and all proprietary rights in the Site and all content are reserved by London Travel Centre. The material contained within the Site is the property of London Travel Centre or its affiliates unless identified as belonging to third parties. The name London Travel Centre and any other marks, logos, and graphics of London Travel Centre displayed on the Site are registered trademarks of London Travel Centre or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.

Privacy Policy

The terms of the London Travel Centre Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by London Travel Centre and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the London Travel Centre Privacy Policy.

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